As a business owner, you must know that communication with customer’s is essential. Whether this is to let them know of an upcoming promotion or asking their opinion on a product, a customer must always feel appreciated and informed. The best way to do this is by sending an SMS.
Nowadays, no one reads promotional emails, and paper mail is outdated. But, this doesn’t mean you must send each of these texts by yourself. Instead, the Text Global SMS API Gateway is here to help you integrate these SMS messages into applications, CRM, and other platforms. Don’t worry if you aren’t sure what this is; we will get into the details now.
What is an SMS API?
An SMS API is a customer-centric software interface that has code to send short messages using an SMS Gateway. Since infrastructures for the internet and SMS communications are usually divided, an SMS API is used to’bridge the gap’ between the web and telecommunications carrier networks. With an SMS API, you will be automatically sending and receiving text messages through code written for standard frameworks.
How an SMS API Gateway can be used
Booking and Purchase Confirmations
Once a customer makes any purchase on your site, they will want to know that their order went through. With an SMS API driven message, they will receive a confirmation straight away instead of having to check their email.
Abandoned Cart Notifications
It’s easy to get distracted while shopping online. Whether it’s a phone call or an Instagram
notification, many people will leave your site with full carts and no purchases. Abandoned carts are a problem for many eCommerce stores. An SMS API can automatically inform a customer of their abandoned cart after a certain period of time to encourage them to continue shopping. Once they are reminded, most people will return to complete their purchases.
One Time Passwords (OTPs)
There is no need to explain why getting one-time passwords as an SMS is convenient. It’s quick and easy, just how everyone needs it to be.
Some other examples are:
● Sign up verification
● Welcoming SMS texts
● Delivery/Shipping notifications
● Customer NPS surveys
● Special discounts/offers
Benefits of integrating with the Text Global SMS API Gateway
Our team at Text Global has taken all of your needs into account. And that’s why there are many benefits of integrating with the Text Global SMS API Gateway.
Using an SMS API will automate the process of sending and receiving SMS texts. Using APIs can make your workflow much faster and more productive. Therefore reducing the need for management by staff, and they can spend this time on other more critical business matters. Time is money, and with the Text Global SMS API, you will be saving a lot of it.
The Text Global API allows you to control flexible features. For example, you can choose how to send Bulk SMS, such as, to a targeted group, through a specific application, or spontaneously. There are many other functional features available for your business.
An API allows for direct access to the SMS gateway, so you will access enhanced speed and reliability. Meaning you will be able to deliver hundreds and thousands of text messages in a few seconds from the nice comfort of your own desktop. The Text Global SMS API Gateway also ensures a high level of security for your systems, so you will have nothing to worry about.
If you think our SMS API Gateway is right for your business, then your next step is to integrate with it. A process that is simple and straightforward. Start by signing up for our enterprise platform and requesting access to our API. What comes after can be found in our comprehensive API documentation and online tutorials. So, if you are worried about not having the required experience, don’t! Everything you need to help you integrate with our SMS API Gateway can be found on our site. We also offer 24/7 technical support. In case any problem arises, don’t hesitate to contact us and let us help you.
Integrating with an SMS API Gateway is the key to saving time and costs when it comes to eCommerce sites. Your customers will always want to feel seen and informed, so that is exactly what you will be doing with SMS texts. You will never have to worry about sending out delivery updates or purchase confirmations, as this will all be done for you automatically. It really is easy as 1,2,3, so head over to our site and get started!