Privacy Policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Text Global Limited in respect of its customers (but not in respect of any customers, clients or contacts of theirs). Text Global Limited is the controller/data controller of this data for these purposes. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at [email protected] Please note that all data thus captured will be used and held in accordance with the requirements of applicable data protection legislation (including the Data Protection Act 1998 and, from 25 May 2018, the General Data Protection Regulation).

Information collected

We collect information from visitors to this website www.textglobal.co.uk. Information is also collected during initial signup to our service when opening an account or when contacting us via the “Contact Us” forms.

We will log all communications with you e.g. when you email us with an enquiry via our website or online platform.

We also collect information about your account and the transactions you undertake with us (whether through this site or otherwise) including details of payment cards used.

In addition to the above, we collect anonymous information automatically about visits to our website. Please see our Cookies Section for more details.

We will hold your personal data on our systems for as long as your account remains valid and for as long afterwards as is necessary to comply with our legal obligations. We will review your personal data every 2 years to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will send you one further email notifying you of our decision and asking you to positively indicate whether you wish us to continue processing your personal data. Unless we receive a positive indication, we will cease processing your personal data except that we may retain your personal data in an archived form in order to be able to comply with future legitimate interests or legal obligations e.g. tax records.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

Use of personal information

We process personal information collected via this website for the purposes of:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering orders and accounts relating to our suppliers or customers
  • Administering account records
  • To keep our site safe and secure
  • Conducting market research

We will send you information according to the preferences you submitted via our online form, during initial signup to our service or opening an account. If you would like to change these preferences at any point, please logon to your account or email us at [email protected] or call us on Call: +44 (0)1793 420424. Alternatively you can also write to us at HR Dept, Text Global Ltd, Unit 20, Basepoint Centres, Rivermead Drive, Westlea, Swindon, SN5 7EX.

Please note that we may use your information to send you details of our products or services in accordance with the preferences that you indicated during initial signup to our service when opening an account.

Disclosures

We will only disclose data to third parties when legally obliged to do so, or where we have your consent (or as otherwise permitted by applicable data protection legislation), e.g. to the following:

  • Other companies within our Group of companies;
  • Business partners;
  • Suppliers we engage to process data on our behalf;
  • Advertising and Marketing providers to improve optimisation of our site;
  • Successors in title to our business;
  • Credit reference agencies for the purpose of assessing your credit score.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Data Subject rights

You have the following rights in respect of your personal data held by us:

  • to access your personal data
  • to be provided with information about how your personal data is processed
  • to have your personal data corrected
  • to have your personal data erased in certain circumstances
  • to object to or restrict how your personal data is processed
  • to have your personal data transferred to yourself or to another business

You have the right to take any complaints about how we process your personal data to the Information Commissioner:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF https://ico.org.uk/concerns/ 0303 123 1113

For more details, please address any questions, comments and requests regarding our data processing practices to our Data Protection Manager.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with applicable data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. NB – unless you have registered as a user, a cookie only tracks which PC is logging on to the website: it does not identify (and we do not record) who is using that PC.

Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please note however that turning off cookies will restrict your use of our website.

We use the following cookies on our site:

CookieNameData collected by the cookieHow long this data is kept forInformation
PHPSESSIDPHP Session IDOperation and navigation of the website365 daysUnder Text Global’s Privacy Policy
_utma,_utmb,_utmc,_utmz,_ga,_utmli,_utmvGoogle AnalyticsStatistical information on site usage including, number of page visits, page views and time spent on the site_ga expires after 730 days, _utmli and _utmv expire after 30 minutesGoogle Analytics privacy policy can be found here: http://www.google.com/analytics/learn/privacy.html
TextglobalText Global LtdOperation and navigation of the websiteIndefinitelyUsed to identify where customer sign up from and used for internal tracking

If you would rather we did not place cookies on your computer, please be aware that this may negatively impact your ability to use and view content on this website.

By continuing to use this site you are agreeing to the use of cookies as detailed above.

Amendments

Please note that this privacy policy is subject to change from time to time. Please check back frequently for any future updates or changes to this Privacy Policy.