Two-Way Chat: Cloud contact centre solution & AI Chatbot

Cheshire

Two-way chat and AI Chatbots

Enable two-way chat with our cloud contact centre solution

Enhance operational effectiveness, deliver a tailored customer journey, and enable agents to excel by utilising a two-way chat cloud-based contact centre solution. Converse with customer's with ease across their preferred channel.

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Provide excellent customer service across multiple channels

Everything you need to communicate with customers under one unified platform.
Connect digital channels with ease and rapidly reduce customer wait times.

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Track and optimise agent performance

Customer and agent two-way chat history to resolve issues quickly
Access all omnichannel messages from a single-user interface
Reduce agent workload with self-service AI chatbots
Full training ongoing technical support

Enable agents to hybrid work from anywhere in the world

Continuous customer service support from desktop or mobile device
Scalable, fast to onboard, designed to be intuitive
Cloud environment that supports workspace adaptability

Development support with chatbot APIs

Build and launch custom chatbots on your customer's preferred channel, and integrate with your existing applications, third-party CCaaS or CRM solutions, through our chatbot and two-way chat APIs.

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